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How do I return an item? If you are not completely satisfied with your purchase, or if one of our products does not perform to your satisfaction, simply return it within 30 days of the purchase date. We regret we can not refund delivery charges, and we can not accept the return of customized or special-order merchandise. Your order is immediately sent to our warehouse at the time it is placed, and we are unable to change or cancel your order once it has been submitted. Refunds can be issued only to the original credit card. We regret that we cannot refund delivery charges. To return an item purchased from hartlynkids.com, please send an email to info@hartlynkids.com stating the reason for return, your email address and a contact phone number. We will then issue you a return authorization number. After you have received a return authorization number, please ship the item using an insured or trackable carrier to the address below. Hartlyn Kids Media, LLC P.O. Box 1371 Hartford, CT 06143 Any returns without a return authorization number clearly written on the outside of the package will be refused. Please contact customer service for more information on returning an item. Thank you. How are shipping and handling charges calculated? At this time we only offer USPS shipping. Shipping charges are flat rate based on product weight.
Sorry, but we can not ship to P.O. Boxes. All orders shipped from our warehouse ship via USPS. Standard shipping charges are based on the merchandise total. Standard Shipping Delivery Time Orders can take up to three days to be processed in our warehouse, and this time is in addition to the estimated shipping time. Please keep this in mind as you choose your shipping method. Most in-stock items are shipped to arrive within 5-10 business days. How is sales tax calculated on orders? Sales tax is calculated on your merchandise total for items shipped in Connecticut only. |
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